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us / Support/Support
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SUPPORT

Call, chat or use our online tools to get support

Our goal is to always provide quick and professional help regarding Steelwrist products whenever it is needed. We train and support our dealers and service partners to provide the best customer service, and at Steelwrist we are available to answer when you have questions or need technical assistance.

Contact a service partner or Steelwrist directly

Find your local Steelwrist service partner or contact us directly:

 

Technical support: (860) 996 4302
Spare parts: (860) 996 4302
E-Mail: [email protected]
Monday – Friday, 8AM to 5PM EST

Chat with Steelwrist

You can reach Steelwrist central Support via the green button at the bottom right of the screen. The chat is open Monday-Friday from 8AM to 5PM EST. Inquiries submitted outside these hours will be replied to by email.

Steelwrist Portal

Authorized dealers and service partners can use the Dealer Login on the website to access the Steelwrist Portal. Here you can order spare parts, view your orders, search by serial number, see technical documentation, find service manuals, register warranty claims and much more.

Please note that over a transitional period there are two platforms active, the Steelwrist Portal and the Support Web. The Support Web and all its functionalities will be transitioned to the Steelwrist Portal during 2026. Until then users need to maintain accounts on both platforms.