1. How do I get spare parts for my Steelwrist product?

• The fastest way to get genuine spare parts is through your local Steelwrist dealer. They have the expertise to get you back up and running quickly. Alternatively, you can contact our regional technical support or our main after-sales division for a quotation or order.
  PRO TIP: You can also find parts yourself via the Steelwrist Portal, where you can search by serial number or model.
  IMPORTANT: To ensure the parts fit your specific unit, please have your product serial number ready when you contact us.

2. Where can I find my Steelwrist product serial number?

• The location of the serial number is listed in the user manual.
• General Location: Look at the upper body of the unit, near where it connects to the excavator arm or coupler. It is engraved on an aluminum plate with the Steelwrist logo.
• XTR Models (Third Generation): On our XTR tiltrotators, the serial number plate is mounted directly on the gearbox.
• Missing Plate?: If the plate is lost or damaged, check your Certificate of Conformity (EC/CE documentation) found inside your User Manual.
  

The plate also includes the product code and manufacturing year.

3. Where can I find a spare parts list or drawing?

• You can find detailed, interactive spare parts drawings for your specific tiltrotator on the Steelwrist portal. Simply enter your serial number, or search by model to see the exact components for your unit.
  

4. Can I order parts without a serial number?

• Yes, but we don’t recommend it. Ordering without a serial number carries a high risk of receiving parts that don’t fit your product. This can lead to costly downtime and delays in your work schedule.

  If your serial number is missing, please contact a Service Partner, your dealer, or the Steelwrist Aftersales department.
  

5. What does the abbreviations that Steelwrist uses mean?

• Steelwrist uses specific abbreviations in manuals and drawings to keep things concise. Because these can sometimes overlap with other machine standards, we maintain a dedicated abbreviation registry.
  
  Note: To ensure global consistency, the registry shows meanings in English only.
  

6. Where can I find information regarding the warranties of Steelwrist products?

• We apply standard production warranties for excavator equipment. For detailed reference, please refer to LÄNK TILL 712016EN Steelwrist Warranty Terms. In summary:
• Base warranty: 1 year from the date of production, or the date the unit is put into use.
• Registration is key: To ensure your warranty starts on the day you begin using the product (rather than the factory date), you must register it via our website.
• Important timing: There is a limited window to register. If not registered within that time, the warranty defaults to the production date + 6 months.
• Extended warranty: On many markets we also offer extended warranty for added peace of mind.